Do you have a question about how our platform works, or are you stuck with your profile? Whatever your question may be, we're here to help! In that case, you can send a message to hulp@petbnb.nl. We are a small team, but we’ll do our best to assist you as quickly as possible. In most cases, we respond within a few hours. When we receive a high volume of messages, we will prioritize urgent matters. If you have to wait more than 24 hours for a response, we thank you in advance for your patience.
What is Petbnb's role in a dispute?
Petbnb is a platform that connects pet owners with sitters. For this reason, all agreements regarding pet sitting are made between the owner and the respective sitter. As a third party, we often don't have all the details of the pet sitting arrangement (since we weren't there), so we will always ask for both sides of the story. If the owner and sitter are unable to reach an agreement, we will make a final decision that hopefully satisfies both parties. In this case, Petbnb acts as a mediator.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article