What do the results in my dashboard mean?

In your dashboard you will find various statistics. These statistics are not meant to "punish" you as a sitter but serve as a helpful tool to see how quickly you respond to pet owners and how many requests you typically accept. Our system automatically calculates how often you decline requests. If this happens too frequently, your visibility in search results will decrease. This is done to avoid disappointing pet owners. Conversely, you'll be rewarded with a higher ranking in search results if you accept many requests and respond quickly (within 24 hours). Below, we explain each statistic and its relevance to your visibility:

Booking percentage

The booking percentage reflects the ratio of accepted bookings to total requests. For example, if you received 10 requests and accepted 5 of them, your booking ratio is 50%.

We understand that you can't accept every request you receive—sometimes pet owners decide not to proceed, or you may realize during a meet-and-greet that it’s not a good fit. However, it’s important to keep this percentage as high as possible. Updating your calendar regularly can help you avoid receiving requests when you’re unavailable.

• Note: If your booking ratio becomes too low (e.g., you received 200 matching requests but accepted only 5), you will receive an official warning along with tips to improve this. After three warnings, your profile will be paused because we aim to prevent pet owners from sending unanswered requests.

Response percentage

It’s important to respond to requests within 24 hours, or the request will expire. The response percentage represents the proportion of requests you’ve responded to within 24 hours. Sitters with a high response percentage rank higher in search results.

Contact-to-client percentage

This is the percentage of pet owners who contacted you and matched your preferences, resulting in a booking. This percentage significantly impacts your ranking in search results.

Repeat client percentage

This reflects the percentage of pet owners who returned to book you again. Sitters with a high repeat client percentage are recommended to other pet owners, as this indicates they are valued by previous clients.

Response time

This is the average time it takes you to respond to the first request received in the past three months. Pet owners often send requests to multiple sitters, so the quicker you respond, the higher your chances of securing a booking.

There’s no "right" or "wrong"

Don’t worry if your statistics aren’t perfect. All metrics in your dashboard are measured relative to other sitters. Some sitters may excel in certain areas while others perform better in different aspects. There’s no absolute “right” or “wrong”—unless your booking percentage and response percentage drop too low. In such cases, you’ll receive an official warning to help you improve and update your calendar. If you’re unavailable for an extended period, you can prevent issues by setting your listing to vacation mode.

Tip: Download the app to receive notifications about new requests directly on your phone, ensuring you respond on time.

Curious about what your sitter level entails? You can read more in a separate article.