I think my commission is incorrect / The commission charged is too high.

The commission on a booking is determined by the level you have as a sitter at the time the booking is sent. Therefore, you may have a higher or lower commission on a booking than the commission associated with your current sitter level.

Example:

• Your commission in September is 18%
• Your commission in October is 15%
• Your commission in November is 12%

Suppose you receive a request on September 5th for a booking on November 5th, and you accept this booking on October 5th (after a positive meet-and-greet). The commission for September will apply, as the request was originally sent in that month. Your commission will remain 18%, even though your commission in the month of the booking is lower.