Nightly rates are based on a 24-hour period from drop-off to pick-up. The following extended care fees may apply for each pet in the booking if the end time on the last day of the stay is more than two hours later than the start time on the first day of the stay. This ensures that sitters are compensated for their additional time.
- 2–8 extra hours: +50% of the nightly rate
- 8+ extra hours: +100% of the nightly rate
Note: If the booking states that the pet will be picked up at 4:00 PM (in the system) but the owner arrives too late (e.g. at 9:00 PM), the system will not process this correctly of course. Therefore, it is recommended to arrange this directly with the owner.
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