I have changed my bank account and am no longer receiving payments.

Our payment provider always requires verification of your bank account to prevent fraud. The aim is to ensure that no one else receives payments for your pet-sitting work! You should have received an email about this. Please note, it may have ended up in your spam folder. If you haven't received an email, please send a message via the contact form, and we will follow up with our payment provider. Also, please remember that your bank account must always be a personal account (not a business account) in your own name.

Additionally, you will always receive payments only after the pet-sitting is completed. Usually, this is within 1 day, but for day care, it may take a few business days before you receive your payment. Weekends and holidays can delay this process. You can check this yourself under payments in your account.